Uber Stopped Message Want It Again
Ridesharing apps have radically changed the way we get effectually on the basis. Information technology's non but that being able to order a car through an app at any time is useful, only historically I enjoyed Uber because I felt similar they offered slap-up customer service.
Over the years, equally the platform has gotten bigger, I feel similar that has inverse.
While a vast majority of Uber drivers are professional, given how big the network is y'all also have some people trying to pull off scams. There are all kinds of them. Only at that place'south 1 kind I can't make sense of. I'g curious if you guys tin can help me understand it.
Accepting A Ride So Ignoring
There seems to be a fairly common scam where Uber drivers are essentially more focused on collecting cancelation fees than driving. This can come up in ane of two forms:
- The driver accepting your ride and then just ignoring y'all, hoping that y'all'll eventually abolish the ride
- The driver accepting the ride, and and so texting with you and asking you to cancel the ride (they could give a diversity of reasons for encouraging this)
This is something that happens fairly frequently, though I guess I don't fully understand the logic, merely I suspect I must be missing something:
- Yous tin can request to accept a cancelation fee refunded; if information technology is refunded, is the commuter notwithstanding getting the cancelation fee?
- If a driver is found to be in a situation where Uber is constantly refunding fees (for good reason), does the platform not take any action?
My Uber Situation Yesterday
Concluding night I got back home to Miami. I had simply gotten off a three hour flight in a middle seat in the 2nd to last row of an American plane (for the first time in probably 15 years, but information technology was worth it to get home early).
I'chiliad only home for the weekend betwixt two trips. In retrospect I regret that because it's Fine art Basel, i of the least pleasant weekends of the year here (yes, even less enjoyable than a hot Baronial day).
Then I ordered an Uber when I landed in Miami.
Then I waited… after 10 minutes the automobile still hadn't moved, so I called the driver. He didn't answer. So and so I messaged him. The message showed as "Read," but he didn't answer.
I waited another five minutes, and and so I called him. He didn't answer.
And then subsequently another 5 minutes I figured I'd exercise some reverse psychology. I assumed he wanted me to just requite upward and cancel the ride, and so I messaged him telling him to take his time. He likewise read that.
I wasn't about to abolish the ride, so I kept the ride "alive," and in the meantime got in a taxi, which was a whole dissimilar experience as well ("Man it has been crazy busy but everyone has been paying with credit card, and so tin can you pay me in cash so I have gas money?" That's. Not. How. That. Works.).
Finally afterward over 30 minutes I decided to abolish the ride. In that location was a $ten fee, though I disputed it and it was immediately refunded. Sorry you lot had to "drive" 31 minutes for me. Alejandro!
Bottom Line
Surprisingly this guy had a good Uber score and literally thousands of rides backside him. And so I tin can't say with 100% certainty that he was a scammer, in the sense that I'thou non convinced he was trying to make a "living" through cancelation fees.
One thing is for certain, though — he was extremely unprofessional, non responding to whatever of my calls or messages for over xxx minutes.
Fifty-fifty across this ride, in that location are much clearer examples of drivers doing everything they can to go people to cancel rides in order to get cancelation fees.
So that's why I'm curious about the inner-workings of Uber. Do drivers always get to continue the cancelation fee, fifty-fifty if it's refunded? Are they only cyberbanking on people not requesting a refund? Is there some point at which drivers tin be in trouble for having an unusually high number of cancelations/disputes?
To beau Uber passengers, take yous faced a similar state of affairs?
Meet Ben Schlappig, OMAAT Founder
Source: https://onemileatatime.com/uber-scam/